My first real job after I finished my bachelor's degree was as a Unix admin for a local Internet service provider. While I had some professional background in Windows installations, web development, and Windows-related bug writeups (including in Infoworld). I had no real commercial experience with Unix. My degree was in journalism and my previous degree was in Physical Education. For the past two years, I had a login on a Sun system (from the university) and a Debian Linux system (from the computer club) where I learned basic HTML and CGI programming using Perl. I wrote a website management system for news and magazine sites which I used for the university newspaper and sold to other news and magazine organizations.
I had installed Debian a few times and started reading Unix-related books. I experimented in a home lab of old junk computers implementing various services as if it was a commercial Internet enterprise.
Somehow I convinced the ISP (IWBC) to hire me even though I had no experience with the operating system they used. They did tell me that they wanted to hire someone with a bachelors degree, so that was good. They offered dial-up service, DNS, email, and web hosting for homes and companies. They also published online a website linked to pre-approved sites (like a "Yahoo" directory).
My role was to learn eveything I could from the existing head admin who was moving in three months. The guy was a jerk --- this was before I learned about the Unix BOFH (the sysadmin who takes out his anger on users, colleagues, and more). I followed him around the office with a notebook and watched him as he added user accounts on BSD/OS, added DNS zones in BIND, enabled and test email users, tweaked Sendmail, added virtual hosts to Apache, etc. I took pages and pages of notes when we upgraded or installed BSDI. I wrote down commands, command line switches, expected output, error messages, and more.
Soon he was gone, and I became the head admin. We only had around 500 domains (websites) but maybe around 10,000 dialup customers. Everyday we had a variety of typical sysadmin tasks. But I had my notebook. I worked with the sales and phone reps so they could handle most tasks without me (like changing passwords).
I wrote scripts to automate my work, such as adding new email users, or adding new domains included in named.conf or hosts in httpd.conf.
I joined various email lists to discuss the software I used with experts in their communities. I asked questions. And I took notes.
As I improved my routines and automated the processes, I had more and more free-time. My co-workers played online bingo and built servers for downloaded music.
I read man pages. I read more man pages. I checked out every Unix and related book from the local libraries and took careful notes.
I installed extra systems on surplus hardware to learn about later for development versions of the software we used or to test out alternative software. This resulted in the time I had a system root compromised; thank you BIND 8, as this taught me about server security and better administration practices. (This experience led me to years of working as a security consultant and auditor.)
Then I started answering more and more questions on the mailing lists. I tried to solve every problem posted. Before I read any follow-up emails, I tried to understand the issue, read the related docs, sometimes experiment with the software or configuration, and develop a solution or answer. I continued to take careful notes about the bugs and the solutions. For a while, I hosted a website with ISP Frequently Asked Questions.
Our ISP started to fail. The company spent all its money on expensive VOIP hardware, unused Oracle database licenses, and new tech staff that sat at their desks literally doing nothing --- no computers even assigned after months. Again as my co-workers played, I studied. I'd go to the developer's offices and ask them to teach me to code. I shared my examples with them and read their code. I found open source software that we used for our servers and for my day-to-day sysadmin tasks and thought of ways to improve them.
One issue was we didn't want to have hundreds or thousands of Unix user accounts simply just to offer email service. (That is the users didn't need to have any Unix login or user privileges.) So I found a light open source POP3 mail server and extended it to support virtual users. I shared back over ten patches over time and soon became maintaining a fork with a new name of the software. It was the only option out there at the time, and ISPs around the world even with tens of thousands of users started using it and I received lots of feedback and code contributions.
I started attending a Linux users group about an hour from muy house monthly and soon I was giving lectures and sharing my new knowledge. I sent proposals to local computer newspapers and magazines and wrote over 15 articles related to Unix and open source software.
I was able to get another job as a journalist and sysadmin to start a website for BSD news and tutorials. The company (Internet.com, later Jupiter Media) sent me a $8000 server to install and I was actually paid another $3500 a month to learn! This is where I started with my operating system of choice. (Later that job extended to cover Apache news and tutorials, PHP news and tutorials, and even Linux news.)
I researched Unix sysadmin roles and did job task analysis surveys privately and publicly to understand work for web server operators. I installed lots of different solutions or alternative softwares to compare and contrast and to learn other points of view. As I experimented, if I found bugs or thought of enhancements or improvements, I would send my notes and even code fixes to the software developers. (These activities helped lead to my later work as a certification expert and a packaging expert.)
When the ISP failed, I was the last employee left. The only person to make sure the systems stayed running until they were powered down. (In hindsight I should have taken all the customers.) An accountant joined me at the empty office one day and told me they couldn't pay me -- for the third month in a row. He wrote down on his clipboard as I took multiple desks, a rack, several servers, office chairs, photocopier, and miscellaneous office supplies -- which I gave away for years and used for later learning and business.
Soon I began advertising my new expertise as a consultant and trainer ... but that is another story.
The point of this short period of learning is:
- Read every book I could find about it; take detailed notes and read back through the books again for page numbers I highlighted to try the examples.
- Ask co-workers to teach me and take careful notes.
- Read the documentation for the software. Read extra manuals too.
- Join communities to ask questions and also to share experience.
- Don't waste time, but keep learning and experimenting.
- Document what was learned in detail.
- Share with others and you will learn more.
This short path in life was different than what I expected when I went to college, but it turned my entire life around. It changed my focus and gave me new direction. It jump-started a career in helping others via open source software.
I am at the Internet Engineering Task Force meeting this week. The IETF is the primary organization that creates and publishes internet standards, such as HTTP for accessing web documents and for sending email. The IETF is an interesting group — as it doesn't have real membership, no voting, and all standards work is done voluntarily. All the published documents are freely available for individuals, companies, software developers, and hardware manufacturers to create solutions that will work with others. Computer scientists throughout the world have travelled to Dallas this week to improve the internet's security and efficiency.
I am joining sessions about Scalable DNS Service Discovery, DNS PRIVate Exchange, Home Networking, Hypertext Transfer Protocol (HTTP), Domain Name System Operations, DNS-based Authentication of Named Entities (DANE), Sunsetting IPv4, Dynamic Host Configuration, and maybe more.
The volunteer process of the entire effort that results in a better internet amazes me. While governments and companies may mandate some technologies, it is interesting that these core technologies are voluntarily created and voluntarily used. Another book idea?
I read a few interesting quotes in the print January edition of the Texas Monthly magazine while I waited for a tire change. In "It Takes a Thief", Spike Lee was an executive producer for a new filmmakers project:
The whole time we were shooting, Spike would call me at least once a week to see how it was going. And then, for the next seven years, he hunted me down and challenged me to finish the film. He just couldn't understand what was taking me so long. "Hey, this is not something you can just throw away," he'd say. "You should really finish it and get it out into the world."
That reminded me of some books I need to finish (especially the BSD History and NetBSD books that people ask me about).
Another article was about a writer writing about an internment camp in Texas. The author of "The Road From Crystal City" was urged to write about the story years earlier, but ``didn't give his suggestion much thought''. When he did show up a few years later, the contact was dead. But the son had his father's small file which contained a list of the names of the incarcerated children. ``The children were now old men and women, who lived all over the world. The next day, I started calling them.''
Again this reminded me of my history book, since some of my characters are already deceased. (One died after I did brief email interview.) This got me wondering again ... what other technologies or even other important stories need to be researched before the participants or the details are gone?
The third good article was about "The Greatest Lawyer Who Ever Lived" (only partially online). Joe Jamail's $10.5 billion verdict in Pennzoil v. Texaco case in 1985 is still the largest jury award in history. He who grew up as a tough kid in Texas, dropped out college twice, joined the military by lying about age, and then tried to run away from military so was put into the brig. After his successful service, came back and met a girl whose dad didn't like him. After a couple years, they got married. She encouraged him to go to law school. ``Everything I've ever accomplished was done to impress her,'' he said. She wanted to donate money and she suggested 100's of millions of dollars, which they did.
I am still working on my BSD History book. Seven cover ideas were submitted to me. http://reedmedia.net/books/bsd-history/tmp-cover-designs/20150319/ (title unknown to the designer). They aren't really what I wanted. I am thinking of having the cover mostly show a LS ADM-3A or HP 2645 terminal with a retro font like Glass TTY VT220. Any thought on the above cover ideas? What do you suggest for cover? If you want to share a better cover design, let me know. While I have you here... title suggestions? (The book covers the history of the Berkeley Software Distributions with numerous side histories of the Unix operating system, popular Unix-related software, retro hardware, open source licensing and the law, and the beginnings of the Internet.)